Refunds and order problems

Updated: 24 October 2026.

Contact support

For a missing, incorrect or damaged item, or a payment problem, contact support@chabuq.com with your order number and a brief description. Include a relevant photo if it helps explain the issue; do not send passwords, verification codes or payment card details.

Review of your request

The order, payment received and the issue are reviewed with the relevant provider. Support can explain any available replacement, price adjustment or refund and the applicable method. A cancelled order or submitted request does not by itself confirm that money has been refunded.